Returns & Refunds

Changed your mind?

You can cancel your order and return items within 14 days of receiving them, for any reason (Consumer Contracts Regulations 2013).

1. Open your order from your account, or from the tracking link in your confirmation email, and choose Return items.
2. Pick the items and tell us why. You'll get a return reference and instructions straight away by email.
3. Send the items back within 14 days to: 77A Rudyerd Street, North Shields NE29 6RR, United Kingdom. Please include the return reference and keep your proof of postage.

Items should be returned in the condition you received them, with accessories and packaging where possible. We may reduce a refund if an item has been handled more than needed to check it (as you would in a shop).

Refunds

We refund the price of the items, and the original standard delivery charge if you return the whole order, within 14 days of receiving the items (or proof you've sent them). Refunds go back to the original payment method. You pay for return postage unless the item is faulty or we sent the wrong thing.

Faulty items

Under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days. After that, and up to 6 months, we'll repair or replace it, or refund you if that isn't possible. Contact us at info@metro-tech.co.uk or +44 191 380 0456.

Items we can't take back

Unsealed software and hygiene-sensitive items (such as in-ear headphones) unless faulty.